Frequent Asked Questions
Should you have any questions about an order or our services then we hope you will find an answer in our most Frequently Asked Questions.
Delivery
No. Your order can only be delivered to an address in the Nigeria but at with an extra charge
Our Deliver to Store option is available for all stores in Nigeria. Please allow an additional 48 hours from when you receive your delivery confirmation email before collecting your order.
Please allow up to 8 business days for standard delivery.
Yes we can ship to an alternative address in the Nigerian stores.
Our standard delivery charge is not free. We also have our Deliver to Store option which is free of charge.
At peak times we may suspend these services for a short period.
Payment
Payment is made in Naira (NGN).
The Card Security Code (CSC) or Card Verification Value (CV2) is a three digit code located on the signature strip (for Visa and MasterCard) or a four digit code on the front of a card. This code is used as an extra form of security when paying online and acts to validate your purchase. We do not record or store this number once your order has been completed. The CSC (or CV2 number) on your credit/debit card is a security measure banks require for all transactions where the cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself.
Most debit cards display the three digit code on the back of the card, after the card number in the signature strip.
If you cannot find your CSC please contact your card provider.
Orders & Returns
You are welcome to return your items to our shops.
We offer a free returns service for online purchases.
Refunds are processed via the original payment method within 5 business days of receipt. Funds may take a further 5 business days to appear in your account.
If you are not completely satisfied with your purchase we offer to refund on goods that are unused and returned in a resalable condition in the original packaging. Online orders: Please return full priced items within 28 days, and sale items within 14 days from when you received them.
No. Should you need a different size or colour you will need to place a fresh order and return the unwanted item for a refund.