Privacy Policy

Contents

  1. Introduction

  2. Who We Are

  3. Legal Basis for Collecting Data

  4. When We Collect Personal Data

  5. What Personal Data We Collect

  6. How and Why We Use Your Personal Data

  7. Personalized Marketing

  8. How We Protect Your Personal Data

  9. How Long We Keep Your Data

  10. Who We Share Your Data With

  11. Where Your Data May Be Processed

  12. Your Rights Over Your Personal Data

  13. How to Stop Marketing Communications

  14. Contacting the Regulator

  15. Questions & Contact Information

1. Introduction

This Privacy Policy explains how Gene Bendi collects, uses, and protects your personal data when you interact with our brand online or offline.
We’re committed to safeguarding your privacy and ensuring transparency in how we handle your data.

We may update this policy occasionally, and we’ll always let you know if any major changes occur.

2. Who We Are

Gene Bendi is a modern fashion and lifestyle brand specializing in shoes, bags, and accessories.
References to “we,” “our,” or “us” in this notice refer to Gene Bendi and our official website.

3. Legal Basis for Collecting Data

Under the General Data Protection Regulations (GDPR) and other applicable laws, we collect and process your personal data based on:

  • Consent: When you agree to receive emails, newsletters, or marketing updates.

  • Contractual Obligations: When we need to process your information to fulfill your order.

  • Legal Compliance: When the law requires us to keep certain records or share data with legal authorities.

  • Legitimate Interest: When we process data to improve our services, personalize your experience, or prevent fraud.

4. When We Collect Personal Data

We may collect your personal data when:

  • You visit or make a purchase on our website.

  • You create an account with us.

  • You contact our customer service team.

  • You subscribe to our newsletter or promotional updates.

  • You engage with Gene Bendi on social media.

  • You participate in surveys, giveaways, or promotions.

5. What Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Your name, phone number, email, and address.

  • Payment information (processed securely).

  • Your order history and preferences.

  • Communication history with our support team.

  • Technical data such as IP address, browser type, and cookies (to enhance your online experience).

We do not store full card details or share personal data for profit.

6. How and Why We Use Your Personal Data

We use your data to:

  • Process and deliver your orders.

  • Communicate order updates or respond to inquiries.

  • Improve our website, services, and customer experience.

  • Send you promotional offers and product updates (if you’ve consented).

  • Prevent fraudulent activities and ensure website security.

  • Comply with legal and tax obligations.

You can opt out of marketing emails at any time.

7. Personalized Marketing

We may use your purchase history or browsing activity to show products or offers that best match your interests.
This helps us tailor your experience while respecting your privacy preferences.

8. How We Protect Your Personal Data

We use secure systems and encryption (SSL) to protect your data.
Only authorized staff and trusted partners have access to it, and all are bound by confidentiality obligations.

We regularly test our systems for vulnerabilities and maintain strict internal data protection policies.

9. How Long We Keep Your Data

We only keep your personal data for as long as necessary to fulfill the purposes outlined in this policy, such as processing orders or complying with legal requirements.
Once data is no longer needed, it will be securely deleted or anonymized.

10. Who We Share Your Data With

We only share your personal data with trusted third parties who help us operate our business, including:

  • Payment processors

  • Delivery and logistics partners

  • IT and website service providers

  • Marketing and analytics tools

All third parties are required to follow strict data protection and privacy standards.

11. Where Your Data May Be Processed

Your data may be processed within or outside your country of residence. When processed internationally, we ensure it is protected with appropriate safeguards in compliance with data protection laws.

12. Your Rights Over Your Personal Data

You have the right to:

  • Access your personal data.

  • Request correction of inaccurate or outdated data.

  • Request deletion of your data (“right to be forgotten”).

  • Withdraw consent for marketing communications.

  • Object to processing based on legitimate interest.

To exercise any of these rights, please contact us at online@genebendi.com.

13. How to Stop Marketing Communications

You can stop receiving marketing emails or SMS messages from Gene Bendi at any time by:

  • Clicking the “unsubscribe” link in our emails.

  • Updating your preferences in your online account.

  • Contacting us directly at online@genebendi.com.

Please note that you may still receive service-related messages (like order confirmations or shipping updates).

14. Contacting the Regulator

If you’re not satisfied with how we’ve handled your data, you have the right to contact the Data Protection Authority in your country.

15. Questions & Contact Information

If you have any questions about how we handle your personal data or this Privacy Policy, please contact us at:

📧 online@genebendi.com
📍 Gene Bendi Customer Support
Lagos, Nigeria