At Gene Bendi, we truly value our customers and always strive to ensure that your experience with us is seamless and satisfying.
In the rare event that you have a complaint or concern, we’re here to listen and resolve it as quickly as possible.

How to Reach Us

If you experience any issue with your order, product, or service, please contact our Customer Experience Team through any of the following channels:

📧 Email: online@genebendi.com
📞 Phone: +234 (available during business hours)
📍 Address: Gene Bendi Customer Experience, Lagos, Nigeria

Please note: We do not accept physical product returns at our office address. All product returns must be processed through our Gene Bendi store.

Our Commitment

We aim to resolve all complaints as quickly and efficiently as possible, minimizing delays and unnecessary back-and-forth communication.
Our goal is to address and resolve your concern within 14 working days of receiving it.

If your matter is urgent, please let us know, and we will prioritize your case for faster resolution.

Escalation Procedure

If you feel your complaint hasn’t been properly resolved, you may request that it be escalated to our Customer Service Manager for review.
Should further escalation be necessary, your case will be referred to a member of the Gene Bendi Senior Management Team for a final review and resolution.

We are committed to treating every concern with fairness, respect, and transparency — ensuring that every Gene Bendi customer feels heard and valued.